Lenovo A6000 plus WhatsApp Contacts Sync issue after Lollipop 5.0.2 update – fixed

Lenovo A6000 plus WhatsApp Contacts Sync issue after Lollipop update – fixed: Couple of days back the trending Lenovo series got Lollipop update. This update will take you to Lollipop 5.0.2. The interface is looking good and as expected everything is fine with it from the OS side.

If you see clearly, there is WhatsApp Contacts Sync issue and also in the call log, it will show only numbers without names. In WhatsApp, it won’t show any contacts and you will see a message like “None of your friends are using WhatsApp, Invite them.”  This is the issue you will get after upgrading your Lenovo A6000 Plus to Lollipop 5.0.2.

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Techslates_Lenovo A6000Plus_WhatsApp_Sync-fixed2 (500 x 274)

Lenovo A6000 Plus

I tried and worked on it yesterday. From one of the forums I got a clue that if you can Factory reset your Phone, everything will work fine and this contacts sync issue in WhatsApp and call logs will get fixed. So, I first backup my contacts to my SD card and then I chose Factory Reset. It took almost 5 minutes for me to complete everything. Be careful that this Factory Reset option will erase entire internal memory of your Phone. So, don’t forget to take backup.

In this Article I wish to share a step by step procedure to fix the Contacts Sync issue in WhatsApp and call logs after Upgrading your Lenovo A6000 Plus to Lollipop 5.0.2.

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To do List before Factory Reset to fix WhatsApp Contacts Sync

You need to do a few things to get your phone back and work fine befor Factory reset

  • You need to back up both your data and contacts to your SD card.
  • You need to have around 1 GB of 3G data to install all the apps after Factory Reset.

Steps to solve the issue of Contacts Sync in WhatsApp and call log after upgrading Lenovo A6000 Plus from KitKat 4.4.4 to Lollipop 5.0.2

First Method:

I have two methods to solve this issue, this is somewhat difficult when compared to the second method. So, it’s your choice to follow:

  • Go to settings-> Backup and Reset

Check whether the options Backup my data and Automatic Restore were enabled. If not enable them.

Techslates_Lenovo A6000Plus_WhatsApp_Sync-fixed (571 x 308)

Backup and Reset

  • Then go to your Contact manager->options ->Import/Export

Then export your contacts to your SD card or your SIM card, don’t export your contacts to your Phone memory. The factory Reset option is going to erase everything.

Techslates_Lenovo A6000Plus_WhatsApp_Sync-fixed1 (283 x 424)

Contacts Backup

  • Then go to Settings and choose Factory Reset. Then wait for five minutes, it will erase every data in your internal phone memory and reboots. It will ask you that the Back up of your data is found and whether you want to restore it.

Second Method:

This is the second method to solve the contacts sync issue, I suggest you to follow this method as it is very simple to to solve the issue: Use these steps to fix your problem.

  •  Backup all the contacts using contacts manager as I explained in the first method on how to backup your contacts.
  • Go to App manager -> find Contacts Manager -> Clear the data and Force Stop contact manager. This will also delete the call log also along with your contacts , so please backup all the contacts.
  • Then, clear the data of WhatsApp and Force Stop it.
  • Then after, restore all  the contacts using file you exported to SD card.
  •  Refresh the contacts in whatsapp.

This will definitely solve the contacts sync issue in WhatsApp.

Check now, your Lollipop 5.0.2 will still remain in Lenovo A6000 Plus and the issue got fixed. Share this if you like the post, so that everyone will solve their issue. After that import your contacts from the file you exported to your SD card.

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Comments

  1. My WhatsApp is also not showing notifications after the update.

    • Follow the above explained procedure to solve all your WhatsApp issues and notification problems along with WhatsApp contacts sync and call log sync.

      • WhatsApp Contacts Sync issue and also in the call log, it will show only numbers without names. In WhatsApp, it won’t show any contacts and you will see a message like “None of your friends are using WhatsApp, Invite them.” This is the issue you will get after upgrading your Lenovo A6000 Plus to Lollipop 5.0.2.

        • for Dialler contacts not displaying ……
          All you have to do is go to APPS….. go to Contacts …. clear data… go to Contacts Storage…. Clear data….
          This will remove all your calling logs…..
          Since your contacts are always safe in Google Contacts online…. there was never a reason for deleting them or backing them up (Advantages of Google Account, it is backed up by default…. every single contact u create… gets backed up by default ONLINE)

          You can choose as usual… which contacts you would like to appear….. google, corporate, fb, etc…. Give some time.. wherein the Contacts page will get updated.
          Wait for Contacts page to get updated completely…… then Go to WhatsApp Contacts….. Refresh….. All Contacts will appear again.

        • i got my watsapp contacts back thu u

    • kalpesh aboti says:

      My WhatsApp is also not showing contacts name & notifications after the update

    • Thanks boss its working fine…

  2. Faizan Ali Khan says:

    My WhatsApp is also not showing contacts name & notifications after the update.

  3. Some contacts are copied then it shows on WhatsApp bt some are not copied that’s why not shows on WhatsApp.. And

    No any appslock app is working.
    How to solve these problems?

  4. Can I restore android version4.4.4 KitKat in Lenovo a6000 plus?

  5. When we want reset factory before the update are after update

    • After updating to Lollipop 5.0.2, if you are facing problem with your WhatsApp contacts sync and WhatsApp notification problem then you can go for Factory reset.

      • doesn’t factory reset erase the updates too…. ??? Mine is A6000 whats app is ok, but contact log and dialler log wont show name… Please reply

      • Hi sarvesh,
        Thanks, contact issue resolved after following second opt, But some of the app are taking bit longer to open after update, don’t know weather its a temp issue or not. will wait and see.

  6. Thank u sir

  7. Shivam Gakhar says:

    I am yet to try this procedure. But one more doubt.
    Applock’s not working. Provide something on this. Please.

  8. Shivam Gakhar says:

    Also, how to change the default launcher?

  9. thans!! it worked. if you don’t have a SD card you can also move your contacts to the SIM card

    • Hello Bidisha, Thanks for Adding one more option to move contacts in Lenovo A6000 plus mobile after lollipop update.

  10. Not able to send or receive WhatsApp msgs in lenovo a6000 plus.. Everything else on internet works.. Amy possible solution??

  11. This is an overkill, surely there must be a better way

  12. my hike account is not showing notification

  13. Sanjai Verma says:

    thanks it worked. but while exporting the data for backup, there was some error could not find .cvf file and hence it can not be backed up. did the factory reset. after installing the whatsapp, it started showing the contact names in place of numbers. But I lost all the whatsapp chats. any idea how to restore old whatsapp chats?

  14. Is there any other way than reset to solve contact syncing problem?

  15. Abe chutiyon ki mandali
    ….
    factory reset se to sab kuch theek ho hi jayega
    ….
    problem actual me contacts whats app mein sync naa hone ki hai
    ….
    aur tum sab ke sab reset marne ki salah de rahe ho
    ……
    kuch technical baat kara karo……
    ….. lollipop 5.0.2 ke interface me panga hai …

  16. chetan parekh says:

    Use these steps to fix your problem.
    1) Backup the contacts using contacts manager.

    2)Go to App manager ->Clear and Force Stop the contacts and contact manager.
    Note: This will also delete the call log.

    3) Restore the contacts using file from step 1.

    4) Refresh the contacts in whatsapp.
    You will have to stop whatsapp too, in case refresh does not work.

    Hope you’ll get satisfied.

    • Hi chetan, Thanks for the tip.

    • Vinod Nair says:

      Hi Chetan,

      Was feeling so miserable after recent Android Lollipop update that the dialler was not recognizing any of my contacts… and same with Whatsapp not recognizing any contacts….. after going thru all the threads…. was thinking twice whether should I really do a FACTORY RESET for such a SMALL ISSUE…
      Your idea was pretty simple and straightforward and it worked butter smooth. THANKS A TON for that…

      For the benefit of others….. for Dialler contacts not displaying ……
      All you have to do is go to APPS….. go to Contacts …. clear data… go to Contacts Storage…. Clear data….
      This will remove all your calling logs…..
      Since your contacts are always safe in Google Contacts online…. there was never a reason for deleting them or backing them up (Advantages of Google Account, it is backed up by default…. every single contact u create… gets backed up by default ONLINE)

      You can choose as usual… which contacts you would like to appear….. google, corporate, fb, etc…. Give some time.. wherein the Contacts page will get updated.
      Wait for Contacts page to get updated completely…… then Go to WhatsApp Contacts….. Refresh….. All Contacts will appear again.

      THERE YOU GO……. DIALLER AND CONTACTS (incld WhatsApp contact) will work like before……

      No doubt, there is still little latency in opening up few apps and overall u will feel the mobile has got slower…..
      Give some time for Lenovo too…. they just released their first update on Lollipop…. and will be collecting feedback from all………
      The next update release will fix most of the bus and issues…
      Accordingly other Apps also will upgrade to Lollipop and things will smoother….
      Enjoy the Lollipop experience….. explore new features…. Write about it for others benefit…..
      All the best..!!!

      • i am facing the same issue…. i was quite happy with my older version.. i really dont like this lollipop upgrade it’s just irritating me… nt happy please lenovo do somthing to solve it..

  17. When will be getting the next system update.
    The latest lolipop is irritating in what’s app

  18. Digvijay Parmar says:

    I have update Lolipop 5.0.2 in Lenovo 6000 plus.

    now, same problem facing in watsapp.

    If I do factory reset so which OS will be start after reset my mobile ??

    lolipop or Kitkat ???

  19. ROHIT KUMAR says:

    I UPGRADE MY LENOVO A6000 PLUS TO LOLLIPOP 5.0.2 .
    1,,,,AFTER FACTORY RESET ALL PRELOADED APPS WILL BE INSTALLED AUTOMATICALLY OR NOT.??

    2…I HAVE ALSO UPGRADED MY ALL APPS .ON TRANSFERING TO SD CARD .UPGRADE WILL BE SAVE TO SD CARD OR NOT????

    3…AFTER FACTORY RESTORE 1GB DATA CONNECTION WILL BE NEEDED FOR WHICH PURPOSE????

  20. ROHIT KUMAR says:

    I UPGRADE MY LENOVO A6000 PLUS TO LOLLIPOP 5.0.2 .
    1,,,,AFTER FACTORY RESET ALL PRELOADED APPS WILL BE INSTALLED AUTOMATICALLY OR NOT.??

    2…I HAVE ALSO UPGRADED MY ALL APPS .ON TRANSFERING TO SD CARD .UPGRADE WILL BE SAVE TO SD CARD OR NOT????

    3…AFTER FACTORY RESTORE DATA CONNECTION WILL BE NEEDED FOR WHICH PURPOSE????

    • After factory reset all the default apps will be there. After factory reset, some of your default apps need to be updated, so for that you need data connection.

  21. Hi,
    You don’t need to reset your phone. Just backup all contacts or sync with gmail then delete all contacts by clearing data under app called contacts storage. Start your internet connection ans sync all contacts again. Refresh whatsapp contact list. Thats all

  22. By doing backup is der any chance that we will lose our image data in gallery??

    • By doing factory reset you will lose your gallery. So copy all the gallery files to your SD card. And copy all the files to SD card if you are doing factory reset

  23. sir when i am installed by lollipop today i have faced the whats app problem and i got the new problem is my phone is not charging when i switched off only and on the phone is charging and the charging limt is 8% more than 8 it is not going can u say the solution for this pls

  24. Hello Sarvesh, thanks for the procedure. I followed it as-it-is and it worked !!
    I am now happy to see that Lenovo A6K+ is back in top shape with v5.0.2, call log displaying names and WhatsApp displayng the contacts. Good job mate 🙂 !

  25. 1) after upgrade its working fine next 2 hrs. After that start the whatsapp issue. Contact not sync…
    2) most of the contact’s has been dual entry.

    Plus help me to fix the… WhatsApp issue and fix the dual contact entry..

  26. Digvijay Parmar says:

    Hyyy,

    My Problem Solved without reset mobile.

    just take backup of all contacts,

    than, Delete all Contacts,

    Start internet & Restore your contact in phone storage.

    Refresh whatsApp contact list…..

  27. talks solution says:

    Your comment is awaiting moderation.

    as per above mr. tirupathi’s comment, i also want to add same problem in my lenovo a6000 also
    after upgrading to lollipop..

    Am getting calls BT I didn’t listen any voice, and playing songs and videos but sound is not coming.. Pls tel me this problem from new os r my mobile hardware problem//

    also when keylock, cant show incoming call..screen…\\ whole black screen whlle incoming calls

  28. Gagan Jamdar says:

    thank you friend. Now my phone works properly. No issue of synch of whatsapp contacts. TYSM..

  29. Thanks a lot!

  30. Pradip Vora says:

    Its Also work ….
    After reset my phone Its working Fine …Thanxs 4 Techslates.

  31. I formatted my phone. My WhatsApp sync prblm fixed. But now a new prblm occured. In my phn memory a new file created that is unforammted bye phn. Whenever I delete that file it come back. I formatted my phn many time but this prblm is remain. Plz solve this issue.
    Thank u

  32. My WhatsApp prblm has been solved. But a new prblm occurred.
    A new type of file auto created in my phn memory. I delete that file but it come back again. Plz solve this issue

  33. Heyy thanks, after resetting the handset, watsapp contact sync issue has been resolved.. 🙂 🙂

  34. can we do factory reset without sim card

  35. I am having the synching issues with whatsapp. When I try to copy the contacts using contact manager, there is a limit of 1000 contacts. I have more than 2000 contacts. What shoud I do?

    Also,when I try to copy, it shows multiple options like where to copy the contacts from? I use contacts from google. Should I choose to export google account contacts?

    Why can’t I simply import from google contacts after factory reset instead of impoting form sd card again?

  36. right from the first time i bought lenovo there was an issue regarding i cant even type a word properly..wen i have touched one letter it s typing another one what will be the problem how to solve that touch issue

  37. problem in my lenovo a6000 also
    after upgrading to lollipop..

    Am getting calls BT I didn’t listen any voice, and playing songs and videos but sound is not coming.. Pls tel me this problem from new os r my mobile hardware problem//

    also when keylock, cant show incoming call..screen…\\ whole black screen whlle incoming calls

  38. Working fine…!!!

  39. vikas sharma says:

    I am not getting any notification about new version after checking the system update status. It always shows that this is the latest version. So how can I got the new version.

  40. Dharmesh Patel says:

    I have tried to update lollipop in a6000
    All data downloaded but update not done
    Now it shows already latest version but actually it is 4.4.4
    So what to do please suggest

  41. After upgrade to Lollipup, I have faced the same problem of contacts not showing on call log and whatsapp. I went to service centre and they told me that Lenovo has got server problem and that they will flash it back to kitkat. Asked me to update after a month

  42. where can i open my sd card

  43. After install the lollipop Android
    The app lock,privacy lock app and any other security app is not work.
    Suggest me

  44. its Working tq

  45. I got the same problem after System update to Lollipop5.0.2.
    I followed above steps & it worked. Take all backup e.g. Contacts and data on internal memory and reset the phone to factory mode. It works fine. Syncs all contacts to Whats app and call log also. Android Lollipop5.0.2 remains as it is.

  46. Now in my mob lenovo A6000 not shown new update for lolipop then can I upgrade it via visit at service center…..

  47. Gangadhar K B says:

    Dear Sir
    Recently Buy cell
    Why do some contacts not show up in WhatsApp ? Lenova A6000 Plus

    • Hello Gangadhar, please go through above awesome guide to restore all your whatsapp contacts in lenovo A6000 plus mobile. Thank you.

  48. finally done with whatsapp synchronization problem..bt still helpless the quality of my camera is compromised..really feeling sad.. messaging app is just rubbish..
    please tell me is there anyway to get back to 4.4.4 version
    this update is jst wastage of ur device plz dont upgrade

  49. Yeah buddies please do something ….
    It’s irritating lolipop 5.0.2….. Plz do something contacts not appear in WhatsApp and hike.. Even applock also not working…

  50. After upgrade I have done…factory reset for contact sync..lost some hidden data..but no prob…now everything is working except..applock apps..please provide solution…there are no issues of camera or..battery…

  51. I have last few day version upgrading but 3% more not updated using lenovo 6000
    when try its not showing upgrading min 3 day 3 night try upgrade system version but its not update

  52. Watsapp is not working in mobile data…it is only working with wifi…….As per above procedure…all the sync problem is resolved…only one is pending….

  53. Hi

    I did the upgrade to lolipop version and having the same issues as mentioned o\by others. COntacts not getting sync with whatsapp. Now i follwed the factory reset method by taking backup to sd card. Unfortunately after during the factory reset i am unable to retrieve my back up from the sd card. It ask for where to get data and all , but the restoration process is not happening. I have lost all my contacts. Please let me know how to rectify the same.

  54. After updated the version phone speed is so slow how to maintain SPEED.

  55. i am not able to back up my contacts any how. what to do next

  56. laddi sandhu says:

    My is not update lollipop yrrr mere lenovoa6000 plus is me lollipop update nhi aaya rhai kya proglm ho Sakti hai Bhai g

  57. Sridhar Kulkarni says:

    Thank u soooooooooooooooo much…! 🙂 I got sol using Method 1…! Awesome…! (Y)

  58. I followed the same step now its working fine..
    All you have to do is go to APPS….. go to Contacts …. clear data… go to Contacts Storage…. Clear data….
    This will remove all your calling logs…..
    Since your contacts are always safe in Google Contacts online…. there was never a reason for deleting them or backing them up (Advantages of Google Account, it is backed up by default…. every single contact u create… gets backed up by default ONLINE)

    You can choose as usual… which contacts you would like to appear….. google, corporate, fb, etc…. Give some time.. wherein the Contacts page will get updated.
    Wait for Contacts page to get updated completely…… then Go to WhatsApp Contacts….. Refresh….. All Contacts will appear again.

  59. vivek mittal says:

    i recently got the update notification ,but i cancelled it as i didnt have the net pack or wifi that time but now when i try to check for update it shows this is the latest version
    please help how can i get the lollipop update option back

  60. c r krishna says:

    Tq
    i got it

  61. i dont know what to say about this phone.. such annoyance ..touch is not at all working at some parts without even touching some apps are opening ..i cant even text properly not at all typing words even if i didnt touch the keypad it keep on typing letters..how to solve this touch issue ..please lemme know..jus bought the 2months back

  62. how can i downgrade to kitkat from lollipop in lenovo a6000 plus..plzz help

  63. It’s really working you are awesome bro…thank u so much..

  64. I tried to hardreset my Lenovo A6000.It asked for the reboot option and after that it again asks only for the reboot option.it doesnt goes to the next step.I even tried removing the battery and then checked but it is not working.

  65. Thanks a lot! It really worked.

  66. its not working

  67. How to display contact

  68. Yaseen Ahmad says:

    Thanks bro, your post is really very helpful. It solved by big issue and now i can enjoy to use whatsapp.

    Thanks once again

  69. Ankit Chandak says:

    Problem Resolved by second method..:)

    Thanks a lot…:)

  70. i think there’s no need to clear data of whatsapp in second method.

  71. Tank you

  72. Hai…after using our method…my WhatsApp is working but 2 contacts are showing for same number in my contact list…one contact is showing WhatsApp and another is normal…plz help me out…

  73. Aatman Bhatt says:

    the fix worked for me thanks buddy

  74. Hi.. After update to kitkat to lollipop. My mobile not access internal memory..

    Can you please suggest for this

  75. Hi, how will get my contacts in my whats app, and names in call logs also will u plz help me plz…………..

  76. Both the options you suggested are not working.
    Can you suggest any more one

  77. After upgrading lollipop software my problems are two only
    1:”Call log” not displaying names display numbers ony WHY???
    2:”What’s app” Problem , not showing my what’s app users in my contact list WHY???
    Please reply to my mail please !!!!

  78. Chirashree says:

    Hii your second method really solve my problem.. Thanx a lot

  79. Thanks a lot for the solution. It resolved my WhatsApp contacts issue.

  80. Ravi dutt says:

    Thnx box finally fix the wsap problem… Facing this problem for 1 month…. Tired to contact in lenovo care… But you did it dude….

  81. 2nd step Worked for me successfully

    we can find only contacts and contact manager you can clear that

    Thanks

  82. Khwaja Mazharuddin says:

    Thanks a lot…….SECOND METHOD resolved my issue

  83. After updating my Lenovo A6000 from Kit Kat to Lollipop, I’m not able to see “who is Calling”, its not lighting up plus I just want a simpler way to pick up a call. (Left to right swipe but right now the swipe is in a circle crap). Can Anyone advise me.

  84. After I upgraded my Lenovo A6000 from Kit kat to Lollipop.I’m facing problems to pick up a call. It’s not easy and it does not display who is calling plus sometimes it comes in a round type fashion. I have to press the middle then drag to the selection to just pick a call. Help. Just want it simple.

  85. Sathiyakumar says:

    In the recent past, I am not able to send or receive SMS by use of Lenovo A6000+. The sime is perfect and checked with other devices also.

    I am not able to do the system update in Lenovo A6000+.

  86. Update your Android… All bugs are fixed

    • Go to Settings>About Phone> System Update. Download it and after downloading click OK… It will reboot your phone and enjoy your lolipop 5.0.2

  87. actually i hv done through this 2 nd method. i m now getting all the contact names in log. but as when a dding new contacts i cant see automatic update of that contact in whatsapp.
    how can i fix this problem?

  88. Prasad Joshi says:

    In a latest -Lollipop update, I am able to delete missed call from call log. If i would like then entire call log of that particular person is getting deleted. If I long pressed on missed call, then “Delete call logs” comes and delete call.
    How to delete a single missed call. This is confusing. As I am calling that person and deleting log from missed call. As call is not deleting from log it is confused us.

  89. Hi,

    when phone(Lenovo A6000) my screen is locked, I am not able to pick up the incoming calls. when I swipe to pick up the calls, set of template msgs come like: call u later, I am in meetingetc. BUT when phone is not locked I m able to pick up my calls. Plz tell me how to solve this issue?

  90. once i synced my contacts in whatsapp after upgrading to Lollipop. But when i am adding a new again, it doesnt come in the list (both contact one and whatsapp) .

  91. Sabapathy Murugesan says:

    I ma using lenovo A6000 Plus, I have upgraded recently 5.0.1, the issue is i am having more than 1000+ contacts in phone. i am not able to Import/Export all contacts at one time. only they allow 1000 contacts. pls help me and suggest.

  92. Really its helping… Thank you guys

    Force stopping
    Whatsapp,contact manager, dailler

    And thn clear cache and app data

    This works for me Lenovo A6000 plus

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